RETURN/EXCHANGE POLICY
Thank you for shopping with Sartorial Splendor, your support means the world to us. We want to ensure you have the best experience possible. If you have any questions or concerns about your purchase, please don't hesitate to contact us at info@sartorialsplendorclothing.com.
Returns:
- We accept returns within 3 days from the date of purchase.
- To be eligible for a return, items must be unworn, in their original condition, and with all tags attached.
Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Refunds will be processed to the original method of payment within 7-10 business days.
Exchanges:
- We currently do not offer direct exchanges. If you need a different size or color, we recommend placing a new order and returning the original item.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or there was a shipping error on our part.
Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us at info@sartorialsplendorclothing.com within 3 days of receiving your order. We will arrange for a replacement or refund.
Final Sale Items:
- Items marked as "Final Sale" cannot be returned for a refund.
Refund Status:
- If you haven't received a refund after the specified period, please check with your bank or credit card company.
- If the issue persists, contact us at info@sartorialsplendorclothing.com for assistance.
Custom Orders:
- Unfortunately, we cannot accept returns or offer refunds on custom or personalized orders.
We appreciate your understanding and cooperation. Your satisfaction is our priority, and we are here to assist you throughout the process. Thank you for choosing Sartorial Splendor.